FAQs

What currency are the prices do I see in the site?
All prices are in USD.

I just placed an order, when will it ship?
We try our best to ship items the next day. Please allow 1-3 days production time for your order to ship out, average shipping times are 3-5 days.
Tracking numbers will be sent to you via email.

I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100 % money back guarantee, if the product is defective or damaged. We give you 14 days since receiving the product to ask for a refund you don't have to send back the product we will just give you a full refund.

Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund.

I have entered an incorrect address what do I do now?
If you have miss spelled or auto filled in a incorrect address, simply reply to your order conformation email and confirm. Once you double check if the address given is wrong kindly notify us via email at woodengravingone@gmail.com If the given address is wrong we can change the address to the correct one within if we haven't shipped your order. No refund will be given after the order has been shipped for incorrect submission.

How long does shipping take?
The average shipping time is 3-5 business days.

I have a question that wasn't answered, can you please help?

Absolutely! We are here to help you make your home beautiful! Please send us an email to woodengravingone@gmail.com and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.